Guest Terms | Wyvern Apartment

GUEST CONTRACT

The Agreement:

The conditions of rental are between you "the guest" and "us" or "we" the property owners. "The property" is the property which you have agreed to rent from us for x days on the dates detailed in your booking. The property can also be referred to as "Accommodation" "Apartment" This contract is deemed to have been made once the guest has paid in full, and acknowledged and accepted this contract electronically at time of purchase/booking. Depending on booking platform used this guest contract may need to be signed on arrival to the apartment.

Booking:

The guest must be over 18 years at the time of booking.

The guest who makes a booking will be responsible for all persons staying in the property and should ensure that they are aware of these terms & conditions.

The owner reserves the right to decline any booking or refuse to hand over a key to any person who has not accepted and signed this guest contract.

Payment:

Payment can be made online at time of booking. No keys or entry to the property is permitted unless payment in full is made and this contract agreed to.

Additional Charges:

It is expected that the accommodation is handed back over to us (the owner) at the end of this rental agreement in the same way it was presented to you (the guest) at the start of this rental agreement (Excluding normal wear and tear). If this is not the case then reasonable additional charges can be charged by us to you to bring the property back up to standard. In extreme circumstances these charges can also include loss of earning or rental if we are forced to cancel subsequent bookings due to property damage. Charges can be levied by us for the following:

Damage to the property or equipment, fixtures and fittings within the accommodation also including white goods, appliances and furniture.

Deep cleaning required due to allowing animals into the property, smoking or excessive mess left at the end of the rental agreement.

Damage or staining to towels or bed linen.

Removed, or lost items from the property.

Loss of property keys

Please report any damage or breakages to us as soon as they occur. Once the property has been inspected and cleaned at the end of the agreement if any damage described above is noted you will be contacted in writing (email included) where a bill will be sent describing the additional charge. From receiving this you will have 7 days to pay in full. Failure to pay will result in legal proceedings.

Cleaning:

Guests are responsible for leaving the accommodation in good order and in a clean condition; otherwise an additional deep cleaning charge will be levied as described in the additional charges section of this contract. Please note that the convention for UK holiday lets differs from hotels in that guests are expected to leave the property in a similar state to which they find it (reasonable cleaning excepted). Please abide by this convention so we can continue to provide good value and quality accommodation for all our guests.

Number of People Using the Accommodation:

The owners permit the guest and members of the guest's party (but no one else) to occupy the property for holiday or business purposes only. No more than the maximum number of persons stated on the property details page, may occupy a property unless by prior written agreement with the owner.

Illegal Activities:

No illegal activities are to take place within or surrounding the property at any time, evidence, suspicion or reports of such will result in instant discharge from the property and the local authorities being informed. No refund will be given.

Arrival/Departure:

The property is available for occupation from 3.00 pm on the first day of the booking and must be vacated by 10.00 am on the last day. Please ensure you are prompt on exit as our staff have a limited time to turn the apartment round for the next guests. If you wish to stay until midday on your departure day then this must be pre-arranged and an extra charge paid, failing this the non pre-arranged late charge will apply. If you would like to arrange an early check in at midday this needs to be pre-arranged and an extra charge will need to be paid before keys will be handed over. Early check in and late check out may not always be possible.

Cancellation policy or Changes by the Guest:

Once the accommodation is booked the guest has entered into a legally binding contract. If the guest cancels, for whatever reason (including medical and weather related) the following charges apply:

Up to 48 hours prior to stay you are liable for the full rental price.
Up to 21 days prior to stay you are liable for 50% of the rental price
22 days or over a 90% refund will be issued. (10% admin and re booking fee)
During the UK Covid-19 pandemic if unable to travel or holiday due to Government enforced local or national restrictions a full refund will be given. This will be issued 7 days before your booked "stay" dates.

Cancellations must be notified in writing (including by email) to the owner as soon as possible.

Cancellation Insurance:

We highly recommend guest(s) take out a holiday insurance policy (which includes cancellation insurance covering sickness and unavoidable reasons for cancellation) prior to their stay. We do not provide any holiday/travel insurance.

Pets:

Some of our guests and staff are allergic to animal hair, we therefore do not accept pets into any of our accommodation at any time.

If evidence of a pet being brought into the apartment is found then additional charges will be levied for a deep clean.

Other Conditions:

The supervision of any adults requiring care remains the responsibility of the guest at all times.

For your own and our security the outside of the apartment is monitored by 24hr recorded CCTV.

Guests agree to inform owners of any damage or loss however caused, excluding reasonable wear and tear incurred during occupation.

Guests are wholly responsible for signing out of their own personal online accounts on the smart TV services (Such as Netflix, You Tube or Prime Video). The owners will not be held responsible for any future guests being able to use or make purchases through an account which has been left signed in by a previous guest. If you discover you have left yourself signed in we recommend contacting your provider and changing your account password as soon as possible.

Guests should not remove any item apart from the keys for re-entry to the property.

If items are missing the owner will deduct reasonable replacement costs please refer to additional charges section.

Wyvern Apartment is located in a quiet area. Guests should not cause noise, nuisance or annoyance to occupants of nearby or neighbouring properties.

Guests should put all furniture etc back to where it was at the beginning of the rental period.

After departure guests should not leave any of their own personal items at the property and, if left, the owner has the right to charge for the removal, return or disposal of those items. Due to limited availability of space any items worth less than £50 will be kept for 48hrs to be claimed back by the guest. If not claimed within 48hrs then items will be removed or disposed of. Owners cannot be held responsible for disposing of low cost personal goods that are unclaimed within 48 hours of departure.

Guests should allow reasonable access to the property by the owner or staff for maintenance, and an hour of cleaning time if staying longer than 1 week.

If, in the opinion of the owner, you the guest or a member of your party is not suitable to continue their occupation of the property due to unreasonable behaviour, damage, noise or nuisance to other parties, the contract may be treated by the owner as discharged and the owner may repossess the property immediately. The guest will remain liable for the whole cost of rental and no refund shall be due. The owners decision on unreasonable behaviour is final.

Loss of keys will incur a charge see additional charges.

Additional Charges List:

Deep clean charge - £60

Loss of apartment key - £20 per lost key.

Lost or removed goods - Charged at cost to replace and fit like for like

Damage or staining to bed linen or Towels - Charged at cost price to replace like for like

Pre-arranged early arrival charge: £15, earliest arrival allowed is 12.00 (Midday)

Pre-arranged late departure charge until Midday: £15

Non pre-arranged late departure charge: £20

Breakages or non wear and tear damage to any aspect of the apartment or anything contained within the Apartment will be charged at cost price of the item plus delivery plus any work required by a professional to install, fit repair or replace and disposal of the old unit so as to make fully functional the item or equipment like for like.

Complaints:

The owner cannot be held responsible for any perceived inadequacies in any of the properties that are not as such faults. Property descriptions and all details both written and verbal are given in good faith and believed to be correct, but interpretation thereof can be subjective and as such their accuracy cannot be guaranteed. Property details may vary over time from photographs and descriptions on the website or sales literature.

Complaints Procedure:

No complaints can be considered unless the owner is notified during the guest's stay in the property. It is the duty of the guest to minimise any loss to themselves, therefore it is their responsibility to inform the owner at the earliest possible opportunity of any problem or faults encountered within the apartment.

Accidents however caused during the rental are not the liability of the owner.

Liability:

The owner cannot accept responsibility for any material loss, damage, additional expense or inconvenience directly or indirectly caused by or arising out of staying at the property, its plumbing, gas, internet facilities, electrical services or exceptional weather.

No responsibility is accepted for loss or damage of property, vehicles or vehicle contents belonging to the guest or any member of the party during their occupancy.

The maximum liability accepted by the agent/owner will be the total cost of the accommodation as paid by the guest to the owner. No other expenses such as travelling costs or alternative accommodation will be accepted.

Cancellation by Owners:

The owner reserves the right to refuse any booking and to cancel any booking(s) already made if the property is unavailable for any reason, subject to a full refund of all monies paid (but no further liability). The owner shall not be under any other liability if such a cancellation occurs.

Smoking & E-Cig Policy:

Our accommodation has a strict no smoking, no E-Cig policy within the internals of the property. If there is evidence or smell of smoking within the property an extra charge will be levied for a deep clean. See additional charges list of this contract. Smoking facilities can be found externally, please dispose of cigarette butts in the supplied bin

Force Majeure:

The owner cannot accept responsibility or liability for any alterations, delay or cancellation or any other loss or damage caused by war, civil strife, terrorist action, industrial disputes, fire, sickness, bad weather, epidemics, acts of any government or public authority, or any other event outside our control.

Waiver:

The failure of the owner to enforce or exercise, at any time or for any period of time, any term of, or any right pursuant to this contract does not constitute and shall not be construed as a waiver of such term or right.

Miscellaneous:

The guest agrees that the contract with the owner is made at the owner's premises and that any legal proceedings if required between the parties shall be conducted in the County Court nearest to the owner.

These booking conditions supersede all previous issues and are subject to change at any time. For the latest conditions please visit our website: